Refund policy

Return & Refund Policy

At Stargo, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

You have 14 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

Items that are not eligible for return:

  • Sale or clearance items

  • Gift cards

  • Items damaged due to misuse, wear and tear, or improper handling

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider

Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • Original shipping fees are non-refundable

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the item and packaging

We will arrange a replacement or refund at no additional cost.

How to Start a Return

To request a return or refund, please contact us at:

📧 Email: support@stargo.com.au

Please do not send items back without contacting us first.

Contact Us

If you have any questions about our Return & Refund Policy, feel free to contact us at support@stargo.com.au.