DELIVERY POLICY

I. ORDER PROCESSING & TRACKING

Detail	Timeline	Note
Processing Time	All orders are processed and dispatched within 1–2 business days.	Time needed to pack and hand over the order to the carrier.
Tracking	A shipment confirmation email, including your tracking number, will be sent upon dispatch.	You can follow your parcel’s progress directly via the carrier link.

II. SHIPPING RATES &

DOMESTIC SHIPPING (AUSTRALIA WIDE)

Service Level

Delivery Time Estimate (After Dispatch)

Shipping Fee

Standard Shipping

3–7 business days

Flat Rate of $15.00 for orders under $150.00 AUD

FREE on all orders over $150.00 AUD

Express Shipping

1–3 business days

Calculated at Checkout (Based on weight/location)

*The total delivery costs will be computed during checkout

INTERNATIONAL SHIPPING (NEW ZEALAND)

Service Level	Delivery Time Estimate (After Dispatch)	Shipping Fee
International Standard	7–15 business days	Estimated Flat Rate from $35.00 AUD

*Note: During major sales (e.g., Black Friday, Boxing Day), delivery and dispatch times may be extended due to high order volumes. We appreciate your patience and understanding.

IMPORTANT: International orders to New Zealand may be subject to import duties, taxes, and customs fees (GST/VAT) levied by the NZ Customs Service. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer. STARGO has no control over these government-imposed fees.

❓ FAQs

Can my order be delivered to a PO Box or Parcel Locker?

Yes. We can deliver to Australian PO Boxes and Parcel Lockers. Please ensure the suitcase or bag dimensions will fit the capacity of your PO Box/Locker; if the item is too large, it will be redirected to the nearest Post Office for collection.

What if I am not home when my order arrives?

Our carriers typically require a signature upon delivery for security. If you are not present, the driver will usually leave a card notifying you where the parcel can be collected (often the nearest Post Office/depot). Alternatively, you may be able to provide Authority to Leave (ATL) directly with the carrier via their tracking portal.

How do I change my delivery address?

Please contact us immediately at support@stargo.com.au or +61 420 309 787 if you notice an error. If your order has already been picked & packed or shipped, we cannot guarantee a change, and the package may be subject to additional re-delivery charges if it is returned to us due to an invalid address.

What is STARGO’s policy on Lost or Stolen Packages?

We are not responsible for packages lost or stolen after the carrier confirms successful delivery (Proof of Delivery) to the address provided on the order. Please ensure your delivery location is secured.

My item arrived incorrectly or incompletely. What should I do?

In the unlikely event that you receive an incorrect or missing item, please get in touch with us immediately within 48 hours of delivery. Provide your Order Number and clear description/photos of the issue. We will promptly arrange for the correct item to be shipped or the missing item to be sent out.